Using the FAQ to Resolve Issues Fast
We've organised this FAQ around the four areas where questions come up most: your account, payments, sports and casino sections, and reaching us directly. If you're asking about a bKash deposit that isn't showing, a Nagad withdrawal you submitted, or why your account login sent an OTP to a number you've changed — the answers are all here. For payments specifically, the
process on our end is straightforward: you send from your bKash, Nagad, or Rocket app to the account number shown in the deposit screen, enter your PIN to confirm, and the credit should reflect shortly after. We verify each transaction before it posts, which is why you'll sometimes see a short hold. For anything not covered here, our support team is reachable
directly. We keep this FAQ current so the answers you find actually match how the platform works right now.
- bKash
- Nagad
- Rocket